Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
Size charts are provided for every product at the end of the images. Some sizes are not your local sizing & Size charts are different from product to product. Please strictly follow the size chart to select the size. Do not select directly according to your habits.
We are not responsible If you purchased the wrong size, but you can contact us to change the size information within 06 hours from the moment you finish your checkout process. If your package has already been sent, we have nothing left to do & We cannot issue a refund for it. Please strictly follow the size chart to select the size. Do not select directly according to your habits.
All payments are securely processed over HTTPS, and your card information never touches our servers. All payment processing is done by a third party credit card processor. All details are sent over SSL, which is an AES-256 encrypted channel.
The prices on the website are listed in USD (United States Dollar).
We have warehouses around the world. Most of the items are ships from China, USA & France.
You can contact us to change the shipping information within 06 hours from the moment you finish your checkout process. If your item has shipped, we can't change the address.
The estimated delivery time is between 8-16 business days. Delivery time varies from country to country. We can't control the package after shipment. If the order does not arrive 45 days after shipping, don't hesitate to get in touch with us at firstname.lastname@example.org
If you received a wrong item different from the one you ordered, you could keep it & we will resend you the correct item you ordered.
If you purchase multiple items, sometimes you will receive the orders partly because they are sent from different warehouses. You will receive multiple tracking numbers for them. If you can not find your other tracking number, please contact us at email@example.com
If the tracking shows that the package is delivered and you didn't receive the package, please get in touch with the local post office or delivery services regarding this matter. If you can't find a way to get them, don't hesitate to contact us, and we cannot issue refunds if the tracking says it's already delivered. If you have any issues, don't hesitate to contact us at firstname.lastname@example.org.
Cancellation & Return
Yes. You can request a cancellation within 06 hours from the moment you finish your checkout process. After this time, your order will be immediately sent into production.
We accept returns for selected products. All products cannot be returned. We offer free return labels for limited products. To request a return, you can contact us at email@example.com. You must contact us within 10 days of receiving the order to return. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.