Frequently Asked Questions

Size charts are provided for every product at the end of the images. Some sizes are not your local sizing & Size charts are different from product to product. Please strictly follow the size chart to select the size. Do not select directly according to your habits.

We are not responsible If you purchased the wrong size, but you can contact us to change the size information within 06 hours from the moment you finish your checkout process. If your package has already been sent, we have nothing left to do & We cannot issue a refund for it. Please strictly follow the size chart to select the size. Do not select directly according to your habits.

All payments are securely processed over HTTPS, and your card information never touches our servers. All payment processing is done by a third party credit card processor. All details are sent over SSL, which is an AES-256 encrypted channel.

The prices on the website are listed in USD (United States Dollar).

Please allow 1-4 business days to process & ship your order. The estimated delivery time is between 10-20 business days. If you need a Fast shipment service like DHL or FedEx please contact us.

We have warehouses around the world. Most of the items are ships from China, USA & France.

You can contact us to change the shipping information within 06 hours from the moment you finish your checkout process. If your item has shipped, we can't change the address.

The estimated delivery time is between 8-16 business days. Delivery time varies from country to country. We can't control the package after shipment. If the order does not arrive 45 days after shipping, don't hesitate to get in touch with us at support@islandofanime.com

If you received a wrong item different from the one you ordered, you could keep it & we will resend you the correct item you ordered. You have to contact us within 10 days of delivery.

If you purchase multiple items, sometimes you will receive the orders partly because they are sent from different warehouses. You will receive multiple tracking numbers for them. If you can not find your other tracking number, please contact us at support@islandofanime.com